Accidents can strike anytime and anywhere to anyone. In fact, most of these incidents happen on the road due to vehicle collision, which is the last thing you would want to happen as it’s overwhelming to deal with. From recording the incident to getting yourself medically treated and handling an insurance claim, you will have to deal with many tasks. The good thing is that there are accident management services that can assist you every step of the way. However, you just have to ensure that you hire the right service provider for your needs.

In this article, we will share five factors to consider when looking for an accident management service:

1. Driver priority

Did you know that 86 per cent of fleets had to deal with an on‐road incident involving at least one of their drivers? That’s according to a survey conducted by the Institute of Advanced Motorists (IAM). For this reason, a service provider should prioritise the driver’s condition soon after an accident, which means calming down the driver and providing emotional support. They should be able to direct the driver to get medically treated and clear one’s disorientation as well. Before the vehicle assessment and insurance proceedings, you should always be the priority as the driver involved in an accident. 

2. 24/7 support

As accidents can occur when you least expect it, it’s best to work with a service provider that provides support 24/7. Even if you get your car collided at dawn, you can instantly call the hotline and have someone assist you right away. This trained operator should be able to offer emotional support and give practical advice on how to proceed after the accident. Also, it helps to work with a readily available service provider. In case you have queries and need assistance with vehicle repair or insurance filing, you can immediately contact them.

3. Incident report and claim filing

Part of the usual services provided by an accident management company is accident reporting and seeking compensation from the insurance of the party at fault. Unfortunately, incident reporting can be quite a hassle as you need to record the accident, get insurance details of the other party, look for witnesses, and secure a police report, among others. The same is true for submitting a claim and ensuring you’ll get paid, which is why it’s best to work with a service provider that can make both processes seamless and smooth-flowing.

4. Replacement vehicle

Many service providers include a replacement vehicle to help you get back on the road while your car is being repaired. Instead of waiting, you can already hit the road and do the needful as long as you’re back in shape and condition. Just make sure that your service provider works with vehicle providers so that you can get a ride that’s similar to your vehicle and use it temporarily.

5. Reasonable rate

Checking the rates of potential service providers is part of the overall equation. Make sure to examine what the services include and how much they will charge you for the entire service. Ultimately, it’s a matter of striking a balance between affordability and quality service so that you don’t end up being cheated. 


At this point, you now know what to consider in an accident management service. As outlined above, consider the following into your decision making: driver priority, 24/7 support, the incident report and claim filing, the replacement vehicle, and a reasonable rate. With all these in mind, you’ll surely hire a service provider that will handle everything with ease soon after the accident for your convenience.

We’re an accident management company in the UK that provides accident assistance, and represents non-fault parties who have been involved in road collisions! If you’ve gotten into an accident and need to deal with its aftermath, get in touch with us today to see how we can help!