Getting caught up in a non-fault accident can be an upsetting and traumatic experience, but it’s important to know the appropriate action to take. If a non-fault incident does occur, you should be able to claim compensation for any injuries you’ve sustained and any damage that’s occurred to your vehicle. With this in mind, it’s important to consider the following steps if a non-fault accident occurs:


1. Get Medical Help

After any type of accident, your first priority should be your health and safety. If you or anyone else has been seriously injured, the emergency services may need to be called. Similarly, if any vehicles have been left in a dangerous position due to the incident, the police may need to be called.

2. Take Driver Details

Get as much information as you can from the other driver or drivers involved. This should include their name, address, vehicle make and model, registration number and their driving licence number, as well as their insurance company. As to verify the details using their driving licence, if possible, and take pictures of their vehicle, if it’s safe to do so.

3. Ask Witnesses For Their Details

As well as getting the contact details of drivers who were involved, ask witnesses if they are willing to provide their contact details too. If the driver or drivers responsible for the incident try to claim it wasn’t their fault, a witness account of what happened can add support to your claim and prove you weren’t in the wrong.

4. Obtain Documentation Of Your Injuries

In some instances, injuries arising from a non-fault accident may not be apparent straight away. Often, shock and adrenaline mask pain, so you may not realise how badly you’ve been hurt until hours after the accident itself. However, it’s important to obtain proper medical assistance after an accident. As well as getting help from a doctor or medical professional, ask that your injuries are documented, as well as any treated you receive or may require in the future. Make sure you keep a copy of this documentation so that it can be referred to later if it’s necessary to do so.

5. Take Photographs Of The Scene

If you feel able to, it can be useful to take photographs of the scene of the non-fault accident. Whether the vehicles are still in situ or have been moved, having an image of where the incident occurred could help your claim at a later date. If someone was driving erratically, for example, photographs of the scene could help to show how and why the incident occurred, thus proving it wasn’t your fault.


By taking the appropriate steps following a non-fault accident, you can increase your chances of making a successful compensation claim. Although you may feel shaken after a road traffic accident, keeping calm and obtaining the relevant information, help, and assistance can help you to maintain your focus and prevent you from panicking. With all the information you’ve gathered from the scene, you can then take action and begin your claim for compensation following a non-fault accident.

For immediate Roadside Assistance call our 24/7 Claims Line 0300 303 3833